Alphonso enables cancellation of appointments upto 2 hours before the time of appointment. After deducting payment gateway charges and cancellation charges if any, the amount will be returned to the end-customer within 6-8 business days. The cancellation charges may vary from hospital to hospital. Alphonso also provides rescheduling the appointments for a different date and time. The rescheduling charges may depend from hospital to hospital, but typically is zero for most cases.